Contact Us

We’re Here to Help

Have a question about your personalized jewelry, an existing order, or a custom design? Please send us a message using the contact form below.

Our customer support team will respond as soon as possible, usually within 1–2 business days.

ORDER SUPPORT

For questions about an existing order, please include:

• Your full name
• Your order number
• The email address used when placing the order
• A brief description of your question

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, incorrectly personalized, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photos showing the item and packaging so we can review the issue and provide an appropriate solution.

PERSONALIZATION CHANGES

Please carefully check the spelling, capitalization, and details of your personalization before placing your order.

Because each item is handmade to order, changes may not be possible once production has started. Contact us as soon as possible if you notice an error.

Email: support@customoria.com

BUSINESS HOURS

Monday–Friday

Please allow 1–2 business days for a response. Messages received on weekends or holidays will be answered on the next business day.