Refund Policy

At [Customoria], each product is carefully custom-made and personalized specifically for you. Because of the personalized nature of our items, we generally do not accept returns or refunds for change-of-mind purchases.

That said, your satisfaction is extremely important to us, and we are committed to resolving any issues fairly and responsibly.

Eligible for Replacement or Refund

We will gladly offer a replacement or refund if:

• Your item arrives damaged

• There is a manufacturing defect

• The personalization does not match the information provided at checkout

Please contact us within 7 days of delivery and include clear photos so we can assess the issue.

Not Eligible for Refunds

Refunds or returns are not accepted for:

• Personalized items that were produced correctly according to the details submitted

• Orders with incorrect information provided by the customer

• Minor variations in color, texture, or alignment that are part of the custom-making process

• Normal wear and tear

How to Contact Us

If there is any issue with your order, please reach out to us at:

📧 [hguoheo@gmail.com]

We aim to respond within 24–48 business hours and will always do our best to find a suitable solution.