Shipping Policy

SHIPPING POLICY

Thank you for shopping with Customoria. Each piece of personalized jewelry is handmade to order and carefully prepared before shipment.

PROCESSING TIME

Most Customoria jewelry is handmade to order.

Please allow approximately 3–5 business days for your personalized item to be created before it is shipped.

Processing time does not include weekends, public holidays, or shipping transit time.

During busy seasons, holidays, or promotional periods, production may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

SHIPPING RATES

Free standard shipping is available when you purchase 2 or more items in the same order.

For orders containing only 1 item, the available shipping rate will be displayed at checkout before payment.

Shipping rates may vary depending on the destination, package size, and selected shipping method.

ESTIMATED DELIVERY

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Please note that delivery estimates begin after your order has been processed and shipped.

Delivery dates are estimates only and cannot be guaranteed. Delays may occur due to customs inspections, carrier disruptions, weather, public holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow up to 2–5 business days for tracking information to update after the shipping confirmation email is sent.

In some cases, tracking updates may be limited while the package is moving between countries or shipping partners.

SHIPPING ADDRESS

Please carefully check your shipping address before placing your order.

Customers are responsible for providing a complete and accurate delivery address, including:

• Full recipient name
• Street address
• Apartment, unit, or building number
• City and postal code
• State or province
• Country
• Contact phone number when required

If you notice an error in your shipping address, please contact us as soon as possible at support@customoria.com.

We will try to update the address before shipment, but changes cannot be guaranteed once the order has entered production or has been dispatched.

Customoria is not responsible for packages delivered to an incorrect address provided by the customer.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customoria does not control customs charges and cannot predict the amount that may be applied.

CUSTOMS DELAYS

International packages may occasionally be delayed during customs inspection.

Customs processing times are outside our control and are not included in the estimated delivery timeframe.

LOST OR DELAYED PACKAGES

If your tracking information has not updated for an extended period, or your package has not arrived within a reasonable time after the estimated delivery window, please contact us at support@customoria.com.

Please include:

• Your full name
• Your order number
• Your shipping address
• Your tracking number

We will review the shipment information and assist you in contacting the shipping carrier when appropriate.

A package is not considered lost solely because tracking updates are temporarily delayed.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location
• Ask household members or neighbors
• Contact the local shipping carrier
• Allow an additional 1–2 business days, as some carriers scan packages before final delivery

If the package still cannot be located, contact us and we will review the available tracking information.

RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to us because of:

• An incorrect or incomplete address
• An unclaimed package
• Refusal of delivery
• Failure to pay applicable customs charges
• Multiple unsuccessful delivery attempts

If a package is returned due to an address error or delivery issue caused by the customer, additional shipping charges may apply before the order can be resent.

Original shipping charges are non-refundable.

MULTIPLE ITEMS

Items from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

ORDER CHANGES AND CANCELLATIONS

Because our jewelry is personalized and handmade to order, please contact us as soon as possible if you need to request a change or cancellation.

Changes and cancellations cannot be guaranteed once production has started.

For shipping questions, please contact:

support@customoria.com

Please include your order number so we can assist you more quickly.