Terms of Service

Last updated: June 25, 2026

OVERVIEW

This website is operated by EVIANOVA LTD, trading as Customoria.

Throughout this website, the terms “Customoria,” “we,” “us,” and “our” refer to EVIANOVA LTD.

Customoria provides this website, including all information, products, services, and features available through the website, subject to these Terms of Service.

By visiting customoria.com, placing an order, submitting personalization details, or otherwise using our services, you agree to these Terms of Service and the policies referenced within them.

Please read these Terms carefully before using our website or placing an order.

BUSINESS INFORMATION

Trading name: Customoria

Legal business name: EVIANOVA LTD

Registered office address:

82A James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

Email: support@customoria.com

ONLINE STORE TERMS

You must be legally capable of entering into a binding contract in your country or region to place an order.

You must not use our products, website, or services for any illegal, fraudulent, or unauthorised purpose.

You must not transmit viruses, malicious code, or any other material intended to interfere with the operation or security of the website.

We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud, abusive conduct, misuse of the website, or violation of these Terms.

PRODUCT INFORMATION

We aim to present product descriptions, photographs, materials, dimensions, colors, prices, and personalization options as accurately as reasonably possible.

Because screens and devices display colors differently, the color shown on your device may vary slightly from the physical product.

Dimensions and measurements may vary slightly because each item is handmade.

Product photographs may include styling props, chains, packaging, charms, or other items that are not included unless specifically stated in the product description.

Please review the full product description before placing an order.

HANDMADE PRODUCTS

Customoria jewelry is individually shaped and finished by hand.

Small variations may occur in:

• Letter shape
• Letter spacing
• Wire curves
• Pearl shape and positioning
• Decorative details
• Overall dimensions

These small differences are part of the handmade process and do not normally indicate a defect.

Freshwater pearls and other natural materials may vary slightly in shape, size, texture, and color.

PERSONALIZED ORDERS

Our products are made according to the personalization information and options submitted by the customer.

Customers are responsible for checking:

• Name and spelling
• Capitalization
• Letter count
• Size
• Chain length
• Color
• Material or finish
• Charm or design selection
• Any additional personalization instructions

We will produce the item according to the information submitted with the order.

If the finished item matches the information submitted by the customer, it will not be considered incorrect or defective because the customer entered the wrong spelling, capitalization, size, color, chain length, or design option.

We may contact you if personalization instructions are unclear, incomplete, unsupported, offensive, unlawful, or technically unsuitable for the selected design.

If we cannot obtain clarification within a reasonable period, production and delivery may be delayed, or the order may be cancelled and refunded.

PERSONALIZATION RESTRICTIONS

We reserve the right to decline personalization requests that:

• Infringe intellectual property rights
• Include unlawful, threatening, hateful, or abusive content
• Contain content we reasonably consider inappropriate
• Cannot be produced safely or accurately
• Exceed the supported character limit
• Are incompatible with the selected product design

If we decline a personalization request before production, we will contact the customer and offer an appropriate alternative or refund.

ORDERS AND CONTRACT FORMATION

Products displayed on our website are invitations to place an order and do not guarantee that an order will be accepted.

When you submit an order, you are offering to purchase the selected products subject to these Terms.

After placing an order, you should receive an order confirmation email.

We reserve the right to decline or cancel an order before production begins for reasons including:

• Product or material unavailability
• Incorrect pricing or product information
• Payment authorisation problems
• Suspected fraud or misuse
• Unsupported personalization
• Shipping restrictions
• An obvious error on the website

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or order.

ORDER ACCURACY

You are responsible for providing complete and accurate:

• Contact information
• Billing information
• Shipping address
• Personalization details
• Product selections

Please review your order before completing payment.

PRICES

Product prices are displayed in the currency selected or shown on the website.

Prices may change without prior notice, but price changes will not affect an order that has already been accepted.

The total payable amount, including available shipping charges and applicable taxes collected at checkout, will be shown before the order is submitted.

Customers may also be responsible for customs duties, import taxes, brokerage fees, or other destination-country charges that are not collected at checkout.

PAYMENT

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by Shopify and third-party payment providers.

By submitting payment information, you confirm that:

• The information is accurate
• You are authorised to use the payment method
• The payment provider may charge the total amount shown at checkout

We do not directly store complete payment card details.

PRODUCTION TIME

Most Customoria products are personalized and handmade to order.

The estimated production time shown on the product page or Shipping Policy begins after:

• The order has been accepted
• Payment has been successfully authorised
• Complete personalization information has been received

Production estimates do not include shipping transit time, weekends, public holidays, or delays caused by unclear personalization details.

During holidays, promotions, or unusually busy periods, production may take longer.

SHIPPING AND DELIVERY

Shipping methods, rates, and available destinations are shown at checkout or explained in our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Shipping may be delayed by:

• Customs inspections
• Carrier disruptions
• Weather conditions
• Public holidays
• Incorrect addresses
• Failed delivery attempts
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for additional information regarding tracking, customs, delayed packages, packages marked as delivered, and returned shipments.

FINAL SALE

All personalized and custom-made products are final sale.

We do not accept returns, exchanges, or refunds because of:

• A change of mind
• Incorrect personalization submitted by the customer
• An incorrect size, chain length, color, or option selected by the customer
• Minor handmade variations
• Natural variations in freshwater pearls
• Normal wear or improper jewelry care

This does not apply when an item arrives damaged, has a confirmed manufacturing defect, was made incorrectly by Customoria, or is different from the item ordered.

Please review our Refund & Return Policy for full details.

ORDER CHANGES AND CANCELLATIONS

Changes and cancellations may only be possible before production begins.

Because personalized items are made specifically for the customer, an order cannot normally be changed or cancelled after production has started.

Contact support@customoria.com as soon as possible with your order number and requested change.

Submitting a request does not guarantee that the order can be changed or cancelled.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrectly personalized by Customoria, or different from what you ordered, contact us promptly and preferably within 7 days of delivery.

You may be asked to provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when relevant

After reviewing the issue, we will provide an appropriate solution in accordance with our Refund & Return Policy and applicable law.

JEWELRY CARE

Customers are responsible for following the care guidance provided on the website or with the product.

Unless specifically described as suitable for continuous water exposure, jewelry should be kept away from:

• Water
• Perfume
• Lotions
• Cleaning products
• Harsh chemicals
• Excessive moisture

Damage caused by misuse, improper storage, water exposure, chemicals, accidental damage, or normal wear is not considered a manufacturing defect.

PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to separate conditions, including:

• Start and end dates
• Minimum order values
• Eligible products
• Usage limits
• Geographic restrictions

Unless stated otherwise:

• Discount codes cannot be exchanged for cash
• Only one discount code may be used per order
• Discounts cannot normally be applied to completed orders
• Promotional offers may be changed or withdrawn before an order is placed

INTELLECTUAL PROPERTY

The website and its content, including our branding, text, photographs, graphics, logos, videos, product descriptions, designs, and website layout, are owned by or licensed to EVIANOVA LTD and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes.

You must not copy, reproduce, distribute, publish, modify, sell, or commercially exploit our website content without prior written permission.

CUSTOMER REVIEWS AND CONTENT

If you submit a review, photograph, video, testimonial, comment, or other content to us, you confirm that:

• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, misleading, abusive, or malicious
• It does not contain harmful code or unsolicited advertising

Where you have given permission, we may use submitted reviews or content to promote Customoria through our website, email, advertising, or social media.

We may remove content that violates these Terms or applicable law.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to, or integrations with, third-party services such as payment providers, delivery carriers, analytics providers, social media platforms, or external websites.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, or practices of third-party websites that we do not control.

PRIVACY

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Please review the Privacy Policy for information about how we collect, use, share, and protect personal information.

WEBSITE AVAILABILITY

We aim to keep the website available and accurate, but we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

We may temporarily suspend or change parts of the website for maintenance, security, updates, or operational reasons.

We may correct errors, inaccuracies, or omissions in product information, pricing, promotions, shipping charges, or availability.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, EVIANOVA LTD will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses resulting from:

• Customer-provided personalization errors
• Incorrect delivery information provided by the customer
• Improper use or care of the product
• Delays caused by customs or carriers outside our reasonable control
• Third-party services outside our control

These Terms do not affect any statutory consumer rights that apply to your purchase.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failure caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• Carrier disruptions
• Customs delays
• Strikes
• Government action
• War or civil unrest
• Internet or telecommunications failures
• Supply interruptions

Where such an event affects an order, we will take reasonable steps to inform the customer and reduce the impact.

SEVERABILITY

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies displayed on the website, form the agreement between you and EVIANOVA LTD regarding your use of the website and purchase of products.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our products, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will not retroactively alter an order that was already accepted unless required by law.

GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living in another country, you may also benefit from mandatory consumer protections provided by the laws of your country or region.

Nothing in these Terms removes any rights or protections that cannot legally be excluded.

CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Customoria
Operated by EVIANOVA LTD
82A James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

Email: support@customoria.com