Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how Customoria collects, uses, shares, and protects your personal information when you visit customoria.com, place an order, contact us, or otherwise use our services.

Customoria is operated by:

Legal business name: [ENTER YOUR LEGAL BUSINESS NAME]
Business address: [ENTER YOUR BUSINESS ADDRESS]
Email: support@customoria.com

By using our website or services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Product choices and personalization details
• Payment-related information
• Messages sent through our contact form or customer support
• Device, browser, IP address, and website activity
• Cookie and analytics information
• Marketing preferences

Personalization details may include the name, word, spelling, capitalization, size, color, chain length, or design options submitted with an order.

PAYMENT INFORMATION

Payments are processed through Shopify and the payment providers available at checkout.

Customoria does not directly store complete credit card numbers. Payment providers process payment information according to their own privacy and security practices.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process, personalize, produce, and deliver orders
• Confirm payments and transactions
• Provide order updates and shipping information
• Respond to questions and customer service requests
• Correct or review personalization details
• Detect and prevent fraud, abuse, or security incidents
• Maintain and improve our website and services
• Understand how visitors use our website
• Provide advertising and measure marketing performance
• Send marketing communications where permitted
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our store policies and protect our legal rights

PERSONALIZED ORDERS

We use the personalization information submitted by the customer to create the ordered product.

Customers should avoid submitting unnecessary sensitive personal information as part of a name, word, order note, contact form, or personalization request.

We may retain order and personalization records for customer support, order verification, accounting, fraud prevention, and legal compliance purposes.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate the store, remember preferences, provide checkout functionality, understand website performance, prevent fraud, and support advertising.

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may depend on your location and consent choices.

Where required, you can manage non-essential cookie choices through the cookie banner or privacy settings displayed on our website.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Website hosting and technical service providers
• Analytics providers
• Advertising and marketing platforms
• Email and customer communication providers
• Fraud prevention and security providers
• Professional advisers, regulators, or authorities where legally required

These providers may only receive information reasonably necessary to perform their services, subject to their own terms and privacy practices.

SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform used to offer and sell our products.

Shopify may collect and process customer information to provide its services, operate checkout, prevent fraud, improve its products, and support other functions described in Shopify’s privacy notices.

Customers may review the Shopify Consumer Privacy Policy for more information about how Shopify processes personal information and handles privacy requests.

ANALYTICS AND ADVERTISING

We may use analytics and advertising services, such as Google or Meta services, to understand website activity, measure advertising performance, and show relevant advertisements.

Depending on your location, this activity may involve the use of cookies or the sharing of identifiers and website activity for targeted advertising.

Where required by law, non-essential advertising or analytics technologies will be used according to your consent choices.

You may be able to manage these choices through our cookie banner or data sharing opt-out page.

MARKETING COMMUNICATIONS

We may send promotional emails only where permitted or where you have chosen to receive them.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email.

You may still receive non-promotional communications relating to orders, payments, delivery, security, or customer service.

LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we may process personal information because:

• It is necessary to fulfil a contract with you, such as processing and delivering an order
• It is necessary to comply with a legal obligation
• We have a legitimate business interest that is not overridden by your rights
• You have provided consent
• It is necessary to establish, exercise, or defend legal claims

INTERNATIONAL DATA TRANSFERS

Customoria, Shopify, and our service providers may process or store personal information in countries other than the country where you live.

Where required, appropriate safeguards may be used for international data transfers. Privacy and data protection laws may differ between countries.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and supporting orders
• Maintaining transaction and accounting records
• Preventing fraud and resolving disputes
• Complying with tax, legal, and regulatory obligations
• Enforcing agreements and protecting legal rights

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy or transfer of certain information
• Opt out of certain targeted advertising, sale, or sharing activities
• Appeal a decision concerning a privacy request
• Submit a complaint to an appropriate data protection authority

These rights may be subject to legal limitations and identity verification.

To submit a privacy request, contact support@customoria.com.

Please include enough information for us to identify your account or order. We may request additional information to verify your identity before completing the request.

DATA SECURITY

We use reasonable administrative, technical, and organisational measures intended to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. Please review their policies before providing personal information.

CHILDREN’S PRIVACY

Our website and products are not directed to children who are not legally able to provide consent under applicable law.

We do not knowingly collect personal information directly from children in violation of applicable law.

Parents or guardians who believe that a child has provided personal information without appropriate permission may contact us at support@customoria.com.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, business practices, technologies, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

For questions about this Privacy Policy or to submit a privacy request, contact:

Customoria
Email: support@customoria.com
Legal business name: [EVIANOVA LTD]
Business address: [82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom]